Frequently Asked Questions
Everything you need to know about bringing timeless elegance into your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock furniture items ship within 5-7 business days. Custom or oversized pieces may take 2-4 weeks for delivery via our white-glove shipping partners to ensure they arrive in pristine condition.
Do you offer a warranty on your home decor and furniture?
Yes, all True Treasures Inc products come with a limited one-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that custom-made orders and final sale items are non-returnable.
How can I track my order status?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
Are your materials sustainably sourced?
We are committed to ethical sourcing. Our wood products are crafted from FSC-certified timber, and we prioritize partnerships with artisans who use eco-friendly production methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.