Returns & Exchanges
At True Treasures Inc, we want you to be completely enamored with your home decor, which is why we offer a 30-day return window for items in their original condition. If your selection doesn't perfectly fit your space, our streamlined process ensures your exchange or refund is handled with care.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully repackage your items in their original box with all protective padding to ensure they arrive back at our warehouse safely.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received, we will process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing